Madrid88 Terms & Conditions – Malaysia Betting Platform Rules

Acceptance of Terms

By registering, logging in, or using any part of the madrid88 platform (website, mobile app, or any related service), you confirm that you have read, understood, and agree to be bound by all Terms & Conditions set out in this document, as well as all related policies including madrid88's Privacy Policy and Responsible Gaming Policy.

These terms form a legally binding agreement between you (hereinafter referred to as "Member") and madrid88 (hereinafter referred to as "Platform"). If you do not agree with any part of these terms, please do not register for or use madrid88's services.

Eligibility & Registration

To register and use madrid88's services, you must meet all of the following eligibility requirements at all times:

• At least 18 years old on the date of registration and while using the platform.
• Have an active Malaysian mobile number capable of receiving SMS verification.
• Not subject to any legal restrictions that would prohibit you from using online betting services.
• Not registered as an individual excluded from gambling activities under any recognised self-exclusion program.
• Providing accurate, truthful, and up-to-date information during registration. False information may result in account suspension and forfeiture of winnings.

Madrid88 reserves the right to verify your identity at any time by requesting a copy of your identification document (MyKad), utility bill, or other relevant documents. This verification is typically carried out upon your first withdrawal or when your cumulative withdrawal amount exceeds a certain threshold. The verification process is usually completed within 30 minutes on business days.

Member Account

You are solely responsible for the security of your madrid88 account credentials, including your username and password. Do not share your login details with anyone, including family members. madrid88 will not be liable for any losses arising from unauthorised use of your account by a third party as a result of your own negligence.

If you suspect your account has been compromised or accessed without your authorisation, please contact madrid88 customer support immediately via live chat or email at support@madrid88.click. We will suspend your account right away while the investigation is carried out to protect your balance.

Members are responsible for ensuring that the information in their profile is accurate and up to date at all times. Changes to a phone number or email address must be made through madrid88's customer support channels with appropriate identity verification – not by registering a new account.

Deposits & Payments

Madrid88 accepts deposits via the following local Malaysian payment methods only. All amounts are in Malaysian Ringgit (RM):

Madrid88 does not accept deposits from third parties. The payment method used for a deposit must be registered under the same name as the madrid88 account holder. Deposits made by another party will be returned and the account may be suspended for investigation.

Madrid88 reserves the right to decline any deposit suspected of being linked to fraudulent activity, money laundering, or any other illegal activity. In such cases, the relevant funds will be frozen during the investigation and the appropriate authorities may be contacted.

Withdrawal of Winnings

Members may withdraw at any time, provided the account balance is sufficient and all bonus rollover requirements have been met. Withdrawals are processed within 10 minutes for regular members and faster for VIP members, to the registered bank account or e-wallet.

Withdrawal terms you need to know:

• Your first withdrawal requires identity verification (a copy of your MyKad), which is typically completed in under 30 minutes.
• Withdrawals must be made to the same payment method used for the deposit, except in specific circumstances approved by the madrid88 finance team.
• The minimum withdrawal is RM30 per transaction.
• There is no maximum daily withdrawal limit for regular members, subject to the applicable processing limits of the relevant bank.
• Madrid88 reserves the right to request additional documents for withdrawals exceeding a certain amount as part of our Anti-Money Laundering (AML) compliance procedures.

Bonuses & Promotions

Madrid88 offers a variety of bonuses and promotions from time to time. Each bonus is subject to specific terms stated on its respective promotions page. The general terms that apply to all madrid88 bonuses are as follows:

• All bonuses are limited to one offer per member, per account, per phone number, and per device. Attempting to claim the same bonus multiple times through multiple accounts is a violation of these terms.
• The standard rollover for sports bonuses is 5x at minimum odds of 1.80. The standard rollover for casino bonuses is 10x. Specific terms for each promotion may vary and will be stated clearly.
• Bets placed on markets with odds below the set minimum will not count towards rollover calculations.
• Madrid88 reserves the right to void or amend any bonus granted where there is evidence of abuse, fraud, or a breach of terms.
• Any bonus left unused within the specified validity period will automatically expire and be forfeited.

For more information on current promotions and the detailed terms of each offer, visit the Promotions madrid88.

Sports Betting Rules

Sports Betting at madrid88 covers football, badminton, cricket, esports, tennis, basketball, and over 30 other sports. The general Sports Betting rules at madrid88 are as follows:

• Confirmed Bet: A bet is considered valid once it has been received and confirmed by the madrid88 system. Confirmation will be displayed on your bet slip.
• Odds: Bets are settled at the odds in effect at the time the bet is accepted, not at any odds that may change afterwards. For in-play betting, the odds displayed at the moment you confirm your bet are the odds that apply.
• Postponed Match: If a match is suspended before the 45th minute (football), or before one set is completed (tennis/badminton), bets will be voided and stakes returned. If the match resumes within 48 hours, bets remain valid.
• Odds Error: madrid88 reserves the right to void any bet accepted at clearly incorrect odds due to a technical error. Affected members will be notified and receive a full refund.
• Match Fixing: Where there is strong evidence that a match result has been manipulated, madrid88 reserves the right to withhold settlement of related bets until the investigation is complete.

Esports betting (Mobile Legends: Bang Bang, DOTA 2, CS2, Valorant) is subject to additional rules specific to each game, including rules on disconnections, server issues, and match cancellations by the organiser. Full esports rules are available in the help section of the madrid88 platform.

Casino Rules

Live Casino and digital casino games at madrid88 operate under the following rules:

• All games use a Random Number Generator (RNG) certified by an accredited independent auditing body, or in the case of Live Casino, are operated by live dealers under direct camera supervision.
• Any technical disruption during a game that prevents a round from completing will result in that round being voided and the bet amount returned to the member.
• Members are not permitted to use automated software (bots), external algorithms, or any method that manipulates game outcomes. Any evidence of such methods will result in immediate account suspension.
• The dealer's decision in Live Casino is final. In the event of a dispute, the match video recording will be used as the primary source of evidence.
• Minimum and maximum bet limits vary by game type and table. The applicable limits will be clearly displayed at each table before you join.

Madrid88 offers over 100 live casino tables from leading providers including Evolution, Pragmatic Play Live, SA Gaming, and Playtech. Each provider has its own game-specific rules, displayed within their respective game interfaces.

Responsible Gaming

Madrid88 is committed to responsible gambling. As a licensed platform, we are both required and genuinely dedicated to providing a safe betting environment for all members. The self-control tools available in your madrid88 account include:

• Deposit Limit: Set a daily, weekly, or monthly deposit limit that cannot be exceeded. Limits cannot be increased within 24 hours of a change.
• Loss Limit: Set a limit on the total amount you are willing to lose within a given period.
• Cool-Off Period: Take a break ranging from 24 hours to 30 days without fully closing your account.
• Self-Exclusion: Self-exclude completely from the platform for 6 months, 1 year, 5 years, or permanently. All bonuses will be forfeited and no marketing communications will be sent during this period.
• Play-Time Reminder: Receive pop-up reminders after every 30 or 60 minutes of active play.

Prohibited Conduct

The following actions are strictly prohibited on the madrid88 platform and may result in immediate account suspension or termination, balance forfeiture, and where applicable, legal action:

• Opening or operating more than one account (including using another person's name, phone number, or payment method).
• Using a VPN, proxy, or any other method to conceal your true location for the purpose of accessing the platform or circumventing restrictions.
• Using automated software (bots), scripts, or third-party tools that interact with the platform without madrid88's authorisation.
• Attempting to exploit software bugs or system errors on madrid88. Any discovered vulnerabilities must be reported directly to the madrid88 technical team.
• Money laundering or processing proceeds from illegal activities through a madrid88 account.
• Fraud involving the use of unauthorised or stolen payment information.
• Any form of unfair collusion between players in casino games or Sports Betting.

Madrid88 cooperates with the relevant authorities in fraud and money laundering investigations. We maintain comprehensive transaction records and may submit them to legitimate authorities upon request.

Privacy & Data

Madrid88 collects and processes member personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and our full privacy policy. Information collected includes full name, phone number, payment details, and betting activity records. This information is used to:

• Verifying member identity and processing financial transactions.
• Meeting legal compliance and anti-money laundering obligations.
• To provide better and more relevant customer support.
• To enhance the madrid88 platform experience for users.
• Sending promotion-related communications, subject to your communication preferences in your account settings.

Madrid88 will not sell or rent your personal data to third parties for external marketing purposes. For full details on how we handle your data, including your rights as a data subject, please refer to Privacy Policy page in full.

Account Suspension & Termination

Madrid88 reserves the right to suspend or terminate any member account for the following reasons:

• Violation of any section of these Terms & Conditions.
• Confirmed or suspected fraudulent activity.
• Failure to comply with identity verification requests within the stipulated timeframe.
• Upon a valid request from legal authorities.
• At the member's own request via the self-exclusion or account closure procedure.

If your account is suspended for investigation purposes, madrid88 will notify you via email or SMS within 48 hours. Any funds not involved in the matter under investigation will be returned once the investigation concludes, provided no violation is confirmed. If a violation is confirmed, your balance may be partially or fully forfeited depending on the nature and extent of the breach.

These Terms & Conditions are governed by the laws applicable to madrid88's operating licence. Any dispute that cannot be resolved through madrid88's internal process will be referred to a recognised dispute resolution body under our licensing jurisdiction. Latest version: January 2026 (v4.2). For enquiries regarding these terms, contact support@madrid88.click.